Terms and conditions

Welcome to Evocation Perfumes. By accessing and using our website and services, you agree to the following terms and conditions. Please read them carefully before making a purchase or interacting with our website.

1. General Terms

  • By placing an order on our website, you confirm that you are at least 18 years old or have the legal capacity to enter into a binding contract.
  • All purchases are subject to product availability. If an item is out of stock, we will notify you and provide options, including waiting for restock, switching to an alternative product, or a refund.
  • We reserve the right to modify these terms at any time without prior notice. Changes will be posted on this page, and continued use of the website will imply acceptance of the updated terms.

2. Pricing and Payment

  • All prices listed on our website are in PKR (Pakistani Rupees) unless otherwise stated.
  • We make every effort to ensure that pricing information is accurate, but we reserve the right to correct any errors or inaccuracies and to cancel orders where pricing is incorrect.
  • Payment for orders must be made through the secure payment methods provided on our website. We do not accept responsibility for any additional fees incurred through third-party payment processors.

3. Perfume Bottle Capacity

  • Our perfume bottles may sometimes hold more than the labeled volume, occasionally exceeding the stated capacity (e.g., up to 35 ML in a 30 ML bottle). This is why bottles may not be filled to the very top.
  • Since all bottles are hand-filled, there may be a slight variation of +/- 1 ML in the total quantity of perfume in each bottle.

4. Order Processing and Shipping

  • Orders are processed within 24 hours (excluding weekends and public holidays). Once processed, we aim to deliver within 3-5 working days.
  • We currently ship all over Pakistan. Delivery times may vary based on your location and circumstances beyond our control.
  • We reserve the right to cancel any order at any time, including due to product unavailability, pricing issues, or technical errors. In such cases, we will provide a full refund.

5. Returns and Exchanges

  • You may apply for an exchange within 5 days of receiving your product, provided the product has at least 95% of the perfume remaining and is returned with all original packaging and accessories intact. Shipping fees for exchanges will be the responsibility of the customer.
  • If a product arrives damaged or defective, please contact us within 24 hours of delivery for an exchange. In such cases, we will cover the shipping costs for the return.

6. Intellectual Property

  • All content on our website, including text, images, logos, and product descriptions, is the intellectual property of Evocation Perfumes and is protected by applicable copyright and trademark laws.
  • You may not use, reproduce, or distribute any content from our website without our express written permission.

7. Limitation of Liability

  • Evocation Perfumes is not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our products or services.
  • We are not responsible for any delays or issues caused by events beyond our control, including but not limited to shipping delays, natural disasters, or third-party service failures.

8. Governing Law

  • These terms and conditions are governed by the laws of Pakistan. Any disputes arising from your use of our website or services will be subject to the exclusive jurisdiction of the courts of Pakistan.

9. Contact Information

If you have any questions or concerns regarding these terms, please feel free to contact us at:

Email: evocationperfumes@gmail.com
Phone: +92 336 8682655 (available on WhatsApp)